Customer Information / Terms & Conditions

Please read all the information below carefully before placing an order

Legal Information

UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means ‘THE VINTAGE DOOR KNOB CENTRE’, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of ‘THE VINTAGE DOOR KNOB CENTRE’.

Copyright - All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of ‘THE VINTAGE DOOR KNOB CENTRE’ is prohibited.

Web Site - By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.

Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use two secure processing systems (Barclays ePDQ & PayPal) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.

Privacy - By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option. We are committed to acting in accordance with the Data Protection Act 1998.

Pre-Sales

Pricing - Where pricing is shown on the web site or in the Company’s literature, this will be shown both exclusive and inclusive of Value Added Tax (VAT) at the prevalent UK rate.

Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions - The dimensions of all other items on this website are given in good faith & are accurate to the best of our knowledge. As with all hand finished products, there will be slight variations in dimensions & colours to our products & the Company will not be held liable for slight variations to dimensions quoted. Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date & as accurate as possible.

Finishes - Our descriptions for our period door knobs & hand forged ironmongery are accurate when listed, however, as with all hand finished products, there will be slight variations in colour finish to our products & the Company will not be held liable for this.

Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.

Sales

Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.

Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. Where goods are provided under a trade price, the Company must see copies of headed notepaper together with a company registration number before goods are supplied. If such items are not provided to the Company, it reserves the right to charge for the goods at the prevalent retail price. Where goods have been supplied under a trade agreement, the company requires all invoices to be paid in full in advance of delivery unless other terms have been confirmed by the Company in writing.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server through Barclays EPDQ or PayPal systems.

ePDQ PayPal

Vintage Door Knob Centre

Vintage Door Knob Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm
Wolston Lane
Ryton on Dunsmore, Nr Coventry
West Midlands
CV8 3ES
United Kingdom

Please mark envelope – ‘ONLINE TRADING
VAT REGISTRATION NUMBER: GB 418771237

Customers are advised to retain a copy of transaction details for their records & if collecting in person.

Delivery Information

Delivery - Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. At additional cost, purchasers can request delivery dates by prior arrangement with The Company. Please contact us if this is required. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.

For all deliveries outside those areas stated, please call our office on 0800 294 8603, having the product code reference no. to hand.

If the item you order is temporarily out of stock, you will be informed by email and the item will be placed on back order. If you don't want the item placed on back order a full refund will be offered via original payment method.

All customers are welcome to collect their purchases in person & should indicate this on your order form.

Collections for our Reclamation Yard can be made Monday – Friday strictly between the hours of 10.00 am to 3.00 pm. Collections in person can only be made when all payments have been cleared and you must present proof of purchase.

In our ongoing effort to protect our customers & to prevent the fraudulent use of stolen credit cards, collections in person will only be allowed when the purchasing card used to purchase your items from our website & proof of purchase/order sheet are presented at our office on collection. Failure to be able to authenticate a credit card may lead the goods not being released.

These steps are taken to ensure protection of ourselves and ultimately our customers.

Shipping

We aim to dispatch all postal deliveries within 2 workings days of order placed using standard delivery to UK mainland for small items shipped either by courier or Royal Mail delivery.

The following charges will apply:

Postal/Courier charges
Below delivery rates - values are EXCLUDING VAT which will be added at checkout when appropriate.

Total WeightZone 1 Mainland UKZone 2 Northern & Southern Ireland, certain UK regionsZone 3 Isle of Wight, Belgium, Luxemburg, NetherlandsZone 4 France, Germany, MonacoZone 5 Austria, Czech Rep., Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, SwedenZone 51 Bulgaria, Estonia, Hungry, Latvia, Lithuania, Romania, Slovakia, SloveniaZone 6 Andorra, Ch. Islands, Norway, San Marino, Switzerland, Croatia
0.5kg£3.50£4.50£25.00£25.00£25.00£30.00£35.00
1kg£4.99£7.50£25.00£25.00£25.00£35.00£35.00
5kg£6.25£18.00£25.00£25.00£25.00£40.00£45.00
10kg£8.25£18.00£30.00£30.00£30.00£45.00£50.00
20kg£10.00£20.00£32.00£32.00£32.00£50.00£60.00
30kg£15.00£27.50£40.00£40.00£40.00£60.00£80.00
35kg£30.00£35.00£45.00£45.00£45.00£75.00£95.00
40kg£30.00£65.00£65.00£65.00£65.00£85.00£100.00
50kg£55.00£75.00£75.00£75.00£75.00£100.00£125.00
70kg£65.00£95.00£95.00£95.00£95.00£110.00£150.00
100kg£65.00£95.00£135.00£135.00£135.00£135.00£175.00
250kg£95.00£145.00£250.00£250.00£250.00£250.00£275.00
500kg£150.00£250.00£350.00£350.00£350.00£350.00£350.00
1000kg£200.00£350.00£450.00£450.00£450.00£450.00£450.00
2500kg£300.00£500.00£650.00£650.00£650.00£650.00£650.00

Shipping Conditions of Service

The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.

The Purchaser must provide a valid contact telephone number with voicemail for all delivery methods to be booked.

Acceptance of Deliveries - Please ensure that goods are unpacked when they are delivered and check them against the delivery note/receipt. Any damage must be reported immediately & noted on delivery documentation. The Company cannot be held responsible for any damage occurring after delivery.

Back Orders - Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.

Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.

Post Sales & Guarantees

Guarantees & Conditions of Sale - Our products are guaranteed for 1 year from the date of the Purchaser’s invoice to be free from manufacturing defects.

Guarantees - The Company will replace any goods found faulty due to manufacturing or workmanship, subject to the following exception(s):

  • If the defect arises as a result of fair wilful damage, negligence, misuse, abnormal working conditions, failure due to incorrect installation or failure to follow our oral or written instructions.
  • If the Buyer alters or repairs such Products without our written consent;
  • the Buyer has not paid the Contract price for the Products by the Payment date.

Defective goods will be repaired or replaced subject to the following conditions:

  • The Buyer provides proof of purchase & written notice of the defect immediately;
  • Consequential loss – the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods including any costs of labour incurred by the purchaser;
  • The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.

Returns Policy - If you are in anyway dissatisfied with any items you have received, you can return them to us within 30 days for either an exchange or refund (excluding original shipping fee) subject to the following conditions:

  • All goods to be return to us via Royal mail record delivery, at your own cost to ensure safe arrival to our Returns Dept, ‘ONLINE TRADING VDK’, Vintage Door Knob Centre, Ryton Fields farm, Wolston Lane, Ryton on Dunsmore, Coventry, CV8 3ES.
  • Returns MUST be in their original packaging with all parts included & not used & in an 'As New' re-saleable condition. If not, no refund can be offered.
  • SPECIAL ORDER & OFFER products are excluded from our returns policy.
  • If the return is due to a change of mind or an error when ordering then a re-stocking fee of 25% will be charged & deducted from your refund.
  • These conditions do not affect your statutory rights.

Complaints - The Company prides itself on its provision of a first rate customer service for over 30 years; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.

Customer Service

Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:

By Telephone0800 294 8603
By Emailsales@vintagedoorknobs.co.uk
By Contact FormClick here
By PostVintage Door Knob Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm
Wolston Lane
Ryton on Dunsmore, Nr Coventry
West Midlands
CV8 3ES
United Kingdom

Safety

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

Shop Securely

Contact Us

Vintage Door Knob Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm, Wolston Lane,
Ryton on Dunsmore
, Coventry
West Midlands, CV8 3ES, UK
0800 294 8603 / 024 7630 3999
sales@vintagedoorknobs.co.uk
Contact Form